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FAQs

Helixbox Basics​

What makes Helixbox different from other wallets?

Helixbox offers a unique combination of features:

  • Smart wallet with social login integration
  • Multi-chain support through a single interface
  • Built-in DeFi tools with advanced analytics
  • Enterprise-grade security protocols
  • An intuitive experience for both novice and expert users

Wallet & Security​

How secure is my Helixbox wallet?

Helixbox implements multiple security layers:

  • Powered by Privy's secure infrastructure
  • Social recovery options available
  • Private keys are never stored on our servers
  • Multi-factor authentication support
  • Regular third-party security audits
Security Recommendation

Enable all security features in your account settings for maximum protection.

How can I keep my assets safe?

Follow these security best practices:

  1. Use strong passwords for social login.
  2. Enable two-factor authentication.
  3. Never share login credentials.
  4. Verify transaction details in the Helixbox interface.
  5. Securely store recovery information.
  6. Monitor account activity regularly.

Transactions​

How do gas fees work on Helixbox?

Helixbox offers flexible gas handling:

  • Pay gas fees in multiple tokens.
  • Gasless transactions for supported operations.
  • Clear gas estimates before confirmation.
  • Transaction batching to save on fees.
Why did my transaction fail?

Common reasons in Helixbox:

  1. Insufficient balance for gas fees.
  2. Network congestion.
  3. Slippage tolerance too low.
  4. Smart contract interaction issues.
tip

Check the transaction details in your Helixbox dashboard for specific error messages and solutions.

Multi-chain Operations​

How does multi-chain support work?

Helixbox provides a seamless multi-chain experience:

  • Switch networks easily within the interface.
  • View balances across all supported chains.
  • Execute cross-chain transactions.
  • Unified dashboard for all operations.

DeFi Features​

What DeFi operations can I perform?

Helixbox supports various DeFi activities:

  • Token swaps across multiple DEXes.
  • Liquidity provision.
  • Yield farming.
  • Portfolio tracking.
  • Performance analytics.

All accessible through our intuitive interface.

How can I track my DeFi investments?

Helixbox provides comprehensive tracking tools:

  • Portfolio dashboard.
  • Real-time performance metrics.
  • Historical transaction records.
  • Yield tracking.
  • Risk analytics.

Account Management​

How can I recover my Helixbox account?

Multiple recovery options are available:

  • Email recovery.
  • Social login backup.
  • Google authentication.
  • Support assistance if needed.
tip

Keep your recovery methods up to date in your account settings.

Can I use Helixbox on multiple devices?

Yes! Helixbox offers seamless multi-device access:

  • Web interface works on all browsers.
  • Consistent experience across devices.
  • Synchronized account state.
  • Secure login from any device.

Risk Management​

How does Helixbox help manage risks?

Built-in risk management features:

  1. Transaction preview and verification.
  2. Clear warning systems.
  3. Smart contract interaction checks.
  4. Real-time portfolio monitoring.
  5. Risk assessment tools.

Support & Resources​

Where can I get help?

Helixbox provides multiple support channels:

  • In-app help center.
  • Documentation portal.
  • Community support.
  • Direct support contact.
  • Educational resources.
Important

Helixbox does not store or manage private keys. Our wallet system is powered by Privy. For detailed security information, visit Privy's Security Documentation.

Stay Updated

Follow our official channels for the latest updates: