Privacy & Security
id: privacy-security title: Privacy & Security sidebar_label: Privacy & Security description: Comprehensive guide to Helixbox's privacy policies, security measures, and legal framework ---sa
Privacy & Security
Overview
Helixbox is built on three core principles: 1. User Privacy: Your data belongs to you. 2. Asset Security: Non-custodial and decentralized. 3. Transparency: Clear policies and open communication.
Legal Framework
Terms of Service
What You Need to Know
- You must be 18 or older to use Helixbox. - Use is restricted in some jurisdictions. - Users retain control of their assets. - There is a clear dispute resolution process.
Privacy Policy
Data Protection
- Minimal data collection. - No private key storage. - Transparent data usage. - User control options.
Cookies & Tracking
Cookie Usage
- Essential functionality. - Performance monitoring. - User preferences. - Analytics data.
Security Architecture
Core Protections
| Layer | Technology | Functionality |
|---|---|---|
| Authentication | Privy | Secure social login integration |
| Smart Contracts | Safe{Wallet} | Transaction validation and execution |
| Infrastructure | AWS | DDoS protection and traffic filtering |
| Monitoring | Sentry | Real-time anomaly detection |
1. Smart Account Security
- Non-custodial design. - Account abstraction (ERC-4337). - Multi-factor authentication. - Social recovery options.
2. Infrastructure Protection
- DDoS prevention. - SSL/TLS encryption. - Rate limiting. - 24/7 monitoring.
Transaction Safety
1. Enable all security features. 2. Use hardware wallet integration. 3. Monitor transaction history. 4. Confirm the first and last 5 characters of wallet addresses match. 5. Use HTTPS certificate (https://helixbox.ai).
Protection Measures
- Multi-signature support. - Transaction limits. - Address whitelisting. - Suspicious activity detection. - Real-time monitoring.
Service Providers
We partner with industry leaders for enhanced security:
| Service | Provider | Purpose |
|---|---|---|
| Wallet | Privy | Account management |
| Smart Contracts | Safe{Wallet} | Multi-sig security |
| Price Data | CoinGecko | Market information |
| AA Infrastructure | Pimlico | Transaction handling |
| Analytics | Google Analytics | Usage metrics |
| DEX | 0x Protocol | Trading infrastructure |
Best Practices
- Enable all available security features.
- Use hardware wallet integration for large holdings.
- Monitor transaction history weekly.
- Verify addresses through multiple channels.
Incident Response
If you notice suspicious activity:
1. Immediate Actions - Freeze your account. - Contact support. - Document the incident.
2. Report Issues - Email: hello@helixbox.ai - Response within 24 hours. - Confidential handling.
Updates & Communication
Stay informed through our channels: - 📢 Twitter - 💬 Discord - 📝 Blog
Helixbox never stores private keys. Assets remain under your control through our partnership with Privy. Learn More →
Contact & Support
Need assistance? - 📧 hello@helixbox.ai - 🎮 Discord Community - ⚡ Response within 2 business days.
All official documents are in English. Translations are provided for reference only.